Return and Exchange Policy – ​​Fayzen Store

At Fayzen, we are committed to providing a convenient and reliable shopping experience while maintaining a balance between the rights of both our customers and the store. Therefore, we present the following return and exchange policy in clear and professional language:

First: Cases eligible for refund or exchange

• There is a clear manufacturing defect in the product.

• Receiving a product different from the original order.

• The report must be submitted within 3 days of receiving the order.

Second: Conditions for accepting returns or exchanges

• The product must be completely unused.

• It must be in its original packaging with all accessories.

• Use secure packaging when returning items.

Third: Cases ineligible for refund or exchange

• Choosing the wrong size or medical grade by the customer.

• Any damage resulting from misuse.

• More than 3 days have passed since receipt.

Fourth: Steps for requesting a return or exchange

1. Contact us via customer service number: 0570880999

2. Please provide us with the order number and the reason for the return.

3. The status is confirmed and the product is received via the approved shipping company.

Fifth: The mechanism for refunding the amount

• The refund will be sent to the same payment method used.

• The process takes 7 to 14 business days depending on the payment service provider.

• Shipping fees are non-refundable unless the error is on the part of the store.

Sixth: Important additional notes

• In case of exchange, the customer bears the cost of round-trip shipping unless the error is from the store.

• Delivery time varies depending on the city or country and the shipping company.